CANCELLATION POLICY
We understand that planning a final farewell is a deeply personal experience and that circumstances may sometimes change. Our cancellation policy is designed to provide clarity and fairness while allowing us to prepare each ceremony with the care and attention it deserves.
If you cancel your reservation at least 5 days (120 hours) before your scheduled ceremony, you will receive a full refund of the amount paid.
If you cancel at least 5 days before your scheduled ceremony, you will receive a full refund, minus a 10% processing fee.
Cancellations made at least 48 hours but less than 5 days before the scheduled ceremony are eligible for a 50% refund.
For cancellations made less than 48 hours before the scheduled ceremony, only the reservation deposit specified at booking will be forfeited. Any payments received above that deposit will be refunded.
The safety and well-being of our guests and crew are always our highest priorities.
The captain has final authority to determine whether the vessel can safely depart based on weather and navigation conditions.
If the captain determines that the ceremony cannot safely proceed, we will make reasonable efforts to accommodate a rescheduled date and time that is convenient for your family.
The rescheduled ceremony must take place within 7 calendar days following the original service date, subject to availability.
Please understand that light or intermittent rain alone does not necessarily prevent a safe departure or qualify as grounds for cancellation.
If guests do not arrive for their scheduled attended ceremony without prior notice, the reservation deposit will be forfeited. Any payments received above the reservation deposit will be refunded.
We encourage families to contact us as soon as possible if an unexpected circumstance may affect their scheduled ceremony. Our team will always strive to communicate with understanding, clarity, and respect.
